The most common Zoom problems and how to fix them now | Digital Trends.

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Details required :. Cancel Submit. Hi, Thank you for writing to Microsoft Community Forums. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below: What is the Version and Build of Windows 10 installed on the PC? Are you using the inbuilt microphone or an external headset? Are you aware of any changes on the PC prior to this issue?

Let us try few steps and check Step 1: Windows Settings. Select Sound from the left pane Now select the device under Input. Step 2: Sound Settings.

Also, we would suggest you to refer the steps as mentioned in this article: Fix microphone problems Let us know the results. Aditya Roy Microsoft Community — Moderator. Thanks for your feedback. How satisfied are you with this reply? Try these fixes in order until you can use your mic on Zoom:. Make sure your mic is connected and turned on.

If using an external mic, examine the connecting cable, or check your Bluetooth settings if using a wireless mic. For wired mics, try plugging it into a different USB port. For Bluetooth devices, make sure the battery is charged.

Select Join Audio. Zoom usually requests access to your mic before you join a meeting, but in case you missed it, you can select Join Audio at the bottom of the Zoom window. Make sure you're not muted in Zoom. If the microphone icon has a line through it in your Zoom window, select the Sound icon to unmute yourself. Make sure your microphone is selected in Zoom. During a meeting, select the up arrow next to the Microphone icon and make sure the desired mic is chosen.

If other people can hear you, but you can't hear them, make sure the right speaker is chosen under Select a Speaker. Ask the meeting organizer to unmute you. If you think the person hosting the meeting muted you, send them a message in chat and ask to be unmuted.

Check your device settings. Go to the device's settings to see if your mic is enabled. Make sure you properly set up your mic in Windows and select the audio input you want on Mac. Close other programs that use your mic. Thanks, Kevin B. Thanks for your feedback.

How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Kevin Bart. In reply to bluejay's post on March 31, Hi Kevin B, I corrected the problem. Hi Bluejay - Thanks for the response and I'm glad to know that the issue has been fixed on your windows computer.

Please let me know if you have any further questions. Kevin B. Independent advisor. This site in other languages x.

     

USB microphone not working on Windows 11/10.

 

Below, you can prevent some apps from using your mic, but you should make sure that the Zoom app is enabled. When this is done, navigate to the System tab and click on Sound. You can also start a microphone test form here. Next, you should run the troubleshooter for input devices.

Back in your Sound settings, scroll down and in the advanced section, select to Troubleshoot common sound problems for input devices. This will take a moment to figure out what could be wrong with your microphone. As a last resort, make sure to disable all other microphones you allow Windows to use.

Windows Double-check that yours is in the right position if you have one. If all else fails, uninstall the software.

The next time you try to join or start a virtual meeting, the web browser client should download the software for you. You also can manually install the software from Zoom. Another common problem with Zoom is an audio echo during a meeting.

If you hear an audio echo or feedback, there are three possible reasons why. Someone could have both computer and telephone audio active at the same time. In this case, ask them to either hang up on the telephone call or exit the PC-based audio during the conference by clicking the up arrow icon next to the microphone icon and choosing Leave Computer Audio.

Computer or telephone speakers might be too close to each other. Ask the two people that are too close to each other to move apart or shut a door. You could also ask one of them to leave the audio conference or mute audio on their device; though muting by itself may not always be as effective in reducing the echo. Using headphones helps reduce the echoing effect, too. Multiple computers with active audio could be in the same conference room. Again, ask the two people that are too close to each other to move apart or close a door.

You can also ask one of them to leave the audio conference, mute audio on their device, or wear headphones.

Lagging and freezing usually indicate a problem with your internet connection. On a mobile device, move to an area with a better connection to see if this helps. On PCs, stick with a wired Ethernet connection, if possible. Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the upload speed around 1Mbps and the download speed around Kbps. You can always check your current speeds with a quick internet speed test.

If the speeds are undesirable, repeat Solution 1. Also, you can check out our tips on how to increase internet speed. To access these options, click the cog icon Settings on the main screen of the Zoom desktop app, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu. Sharing your screen is an important part of many Zoom calls.

Sharing your screen takes up a lot of bandwidth. Use a wired connection, if available, for the best performance. Your meeting will then start with only audio, freeing up bandwidth. Your video will not be automatically turned on. When sharing your screen, the viewer can request remote control to help you troubleshoot or explain a process more clearly.

This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen. Chances are, the sharer host is not agreeing to the request for remote control.

A notification will pop up on their screen, and they must choose Allow to enable remote control. The sharer host may be interrupting the process. Technically, the person sharing their screen can stop the remote control at any time by clicking their mouse. Always leave the host computer alone while the viewer client assumes remote control. You could be on the wrong device. Another common problem is not being able to receive email messages from Zoom. This can include notifications and activation emails.

   

 

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